There is a marketing branch coined sensory marketing. According to Rieunier (2002), the sensory marketing approach tries to fill in the deficiencies of traditional marketing which is too rational.
Almost all marketing traditionally focuses on two senses: sight and sound. That leaves an enormous opportunity to appeal to the other senses that could be highly effective. Given how closely related to memory smell and taste are, these underutilised facets have the potential to really emphasise the way people relate to your brand. If you’ve ever walked past a Lush, Aesop, Subway or Janesce store, you know exactly what I’m talking about. They are distinctive smells that you can’t disassociate with in a hurry!
‘Sensory branding is a type of marketing that appeals to all the senses in relation to the brand. It uses the senses to relate with customers on an emotional level. Brands can forge emotional associations in the customers' minds by appealing to their senses. A multi-sensory brand experience generates certain beliefs, feelings, thoughts and opinions to create a brand image in the consumer's mind,’ Wikipedia.
This form of embodied cognition that is integrated into marketing asserts a holistic approach that not enough businesses are taking advantage of, which, if done correctly could put you ahead of others and set you up for long term success.
And it works! In South Korea, a Dunkin’ Donuts branch strategically releases a coffee smell on cue with their company jingle on a bus, which has seen an increase in sales Dunkin’ Donuts at nearby shops by nearly thirty per cent.
How can you promote your business using each of the five senses? Come up with one unique way for each sense. You can be as extravagant or as small as you wish. Examples might include: sending a flavoured tea bag with your logo on it, a complete virtual reality experience or send distinctive incense or a fragrance vial with a brochure.
If you sell products, change the wrapping to incorporate a sensory experience. Pringles have their signature “pop” when you open their can and KitKats have the “snap” of the break in the chocolate. How often do we associate a champagne’s corking popping with celebratory aspects?
Feeling stuck? Write down the first thing that came to your mind, no matter how ridiculous or expensive and unachievable it seems at this time. Remember, we’re brainstorming, not writing anything in stone.
Want a bit of homework?
Once you’ve written your five senses marketing list, pick one and complete it. Don’t be afraid to go big and bold.
You may like to read the book:
Customer Sense, How the 5 Senses Influence Buying Behavior by Aradhna Krishna
This is an extract taken from my book, Thirty Days to Conscious Success. Grab your copy today.