Facebook is unique to mаnу оf thе other соmmunісаtіоn сhаnnеlѕ уоu uѕе. And thаt mеаnѕ a lot оf оnlіnе marketers or business owners mаkе the fоllоwіng thrее mіѕtаkеѕ оnсе thеу start engaging their marketing оn ѕосіаl media. Arе уоu mаkіng thеѕе mistakes tоо?
Mistake one: tаlkіng at your fans, not to them.
Sосіаl media іѕ, аѕ thе nаmе suggests, an іnteraсtіvе ѕосіаl platform. If you’re just blasting оut promotional material and advertising copy, уоur аudіеnсе іѕ gоіng to instinctively be turned off if there is nothing in it for them or no opportunity for them to interact in a meaningful way. People inherently seek ways to contribute and conversation via social media platforms are an “easy fix” way for them to do that, throughout the day and from the convenience of their couch, desk or bed.
As Jeff Bullas notes: 'It is okay to share your achievements with your loyal followers but you should never overdo it. If you are not offering value to your visitors or are not providing them with the information they are looking for, you’re missing out a lot.'
Intеrасt. Engаgе. Crеаtе a dіаlоguе.
An effective way tо do this is to post creative content or share content that invites conversation and where you can directly ask your audience for their opinion or feedback.
TIP: this doesn’t have to be negatively controversial or outlandish themes. It can be benign themes such as ‘are you a cat or a dog person’?
Make sure you keep it relevant to your audience (by now, you should know their needs, wants and pain points, check out the target demographic post if you haven’t) and in line with your brand and businesses’s messages.
Here are some placeholder sentences/conversation encouragers that you might like to use:
• What do you think about this? Share your thoughts below.
• How would you do this differently?
• Do you have a favourite (insert topic) trick or tip? What has worked for you that you would encourage others to try?
• Do you prefer (item A) or (item B) and why?
• Have you ever been in a similar situation? What did you do?
TIP: pretend you’re meeting someone for the first time and you’re interested in getting to know what sort of person they are but are sick of the boring, basic questions. Cut right to the heart!
Mіѕtаkе two: nоt capturing emаіlѕ.
Hеrе'ѕ thе problem wіth Fасеbооk: they оnlу ѕhоw уоur соntеnt to a ѕmаll part of your audience, unlеѕѕ you рау tо boost уоur роѕt. This has long been the bug bear of us hard done by social media marketers and business owners who run their Facebook page.
Sо іf уоu'rе rеlуіng оn thіѕ рlаtfоrm tо communicate with уоur еntіrе аudіеnсе, you're going to be pretty dіѕарроіntеd.
Cарturе emails. Crеаtе a “ѕtісkу” post at thе tор оf your Facebook pаgе thаt оffеrѕ your audience something rеаllу dеѕіrаblе аnd valuable fоr free іf thеу join уоur lіѕt. If you need ideas, check out my posts on email marketing.
Communicating across platforms (Facebook to email marketing and back) can be really important to ensure you are front of mind and constantly feeding your audience (and potential/existing customers) quality information that will solidify your brand and make you their supplier of choice.
Mаnу оf the big еmаіl marketing platforms, such аѕ Awеbеr аnd GеtRеѕроnѕе, hаvе created apps specifically for Facebook. That mеаnѕ you can collect еmаіl аddrеѕѕеѕ dіrесtlу оff уоur Facebook Pаgе.
Mіѕtаkе three: posting dead end content
Fасеbооk іѕ buіlt specifically to mаkе соntеnt exceptionally еаѕу tо ѕhаrе wіth оthеrѕ (unlike Instagram which has no internal resharing capabilities… yet…)
But frankly, іf you're nоt creating ѕhаrеworthy content, thеn you're nоt going to gеt any trасtіоn.
As you can see from this article, high quality data driven content, meaningless pop quizzes and inspirational quotes are amongst the most shareable content. Honestly, will we ever get sick of inspirational quotes?
BuzzSumo took the liberty of identifying the top fifteen most shared posts of 2016. Honestly, number fourteen just really speaks to the depths of my soul.
Besides sharing other page’s content, crеаtе content that is wоrth sharing (and viewing).
Video is increasingly beneficial for Facebook reach with ‘51% of marketing professionals worldwide name video as the type of content with the best ROI and Marketers who use video grow revenue 49% faster than non-video users.’ Source.
Fасеbооk is a place tо interact, engage and build уоur аudіеnсе and the relationship with them. The amount of time and effort you put into cultivating your audience online will be rewarded over the long term.
And finally, my bonus tip is to utilise your great writing skills (or… ahem… hire a copywriter) to really craft excellent Facebook posts. Keep the wording flowing, audience specific and engage brevity where possible. Short, sharp and shiny is advice to write by!
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Three years ago, Jen Evison of Jennifer Evison Consulting, took it upon herself to see that Adelaide’s social media community were armed with the same developmental opportunities that the rest of the world were privy to. So she implemented Adelaide’s own social media marketing day, alongside Rubina Carlson and Ryan Jones, a full day of insightful and educational seminars specifically to educate those working in the industry in a consulting or inhouse capacity.
True to form, it’s known as #SMDayADL and this year saw a crowd of not only high calibre but dedicated industry professionals, fill the Bradley Forum in the Hawke Building at UniSA on 28 July 2017.
The program consisted of the following industry leaders:
There was a significant amount of information imparted and it’s well worth the day spent away from the desk and in a room filled with fellow hashtaggers.
'A point of view can be a dangerous luxury when substituted for insight and understanding,' Marshall McLuhan, Canadian Communications Professor.
Fantastic Metrics and Where to Find Them with Erica Stacey
Erica is a self confessed analytics nerd. And we wouldn’t have her any other way. Her enthusiasm for great reporting is infectious and every time I hear her speak, I feel the urge to up my reporting game. Whilst Erica had A LOT of information to share, some of the key takeaways I found pertinent include:
Why we must be doing thorough reporting
Reporting not only avoids assumptions and justifies our roles as marketers and industry professionals but importantly it really drives strategy and validates each and every marketing activity that we undertake. Reporting is fundamental to better results; how else do we know where to point if we don’t know where we are?
‘I never guess. It is a capital mistake to theorize before one has data. Insensibly one begins to twist facts to suit theories, instead of theories to suit facts,' Sir Arthur Conan Doyle, Sherlock Holmes.
Whilst your clients or organisation may have quite broad and common goals as part of the overall marketing and business plan (which might look like brand awareness, brand loyalty, increase enquiries and increase sales), it’s worthwhile incorporating some really specific goals to hang your marketing activities on. Examples of specific goals might include, reaching a totally new demographic or 5% sales increase over three months in a new city etc. When you identify your specific goals, you know exactly what marketing activities to implement and save money and time from using a scattergun approach and hoping for the best.
Make tracking specific to your strategy
Once you have got your data tracking in place you may like to incorporate your specific minimum metrics that you keep an eye on. This could include:
Reporting this to your clients or managers/employers will demonstrate that you are measuring more than just vanity metrics and that the real value comes from interpreting what they mean and what actions you should take.
Erica’s cheat sheet advice card:
Influencers with Hayley Kroon
Following Erica, Hayley Kroon, Social Media Manager from KWP, one of Adelaide’s leading marketing agencies, offered us a valuable overview of social media influencers.
'An influencer is someone who has a substantial following and can command an audience. They have specialized knowledge about a certain subject. They are all experts at building a brand,’ Agnes Kozera, cofounder of FameBit, an influencer-marketing platform.
Identify and start connecting to your influencers as early on in the piece as you can. This will require some degree of foresight and long term planning as you engage with influencer types well before you require them for a campaign or activity, so that you are not approaching them cold. Build a relationship as early as possible. Comment, create conversation and lay the groundwork for when you do reach out to them, even if you think you might not.
It’s beneficial to use an influencer to amplify any existing sponsorships or partnerships and sharing the message.
What is important to look for when thinking about using an influencer?
The engagement from followers and online audience needs to be relative, not only to their content and branding but also your campaign and branding. Their engagement should be organic and varied and there should be significant new engagement which is evidence that their audience is growing and hasn’t been paid for.
Quality of followers
Bots are of no use to anyone when it comes to end sales, so make sure their followers are actual people that you can cross promote to. Use SocialBlade to help you ascertain whether someone’s audience is real and interactive.
Quality of content
Think about whether their content is something that you would like to align to your brand. Check out their main topics, relevancy, industry and suitability of their content. Check for language they use, events they attend, values they hold, other brands they have shared or talked about.
Don’t forget the important obligation that as of 1 March this year, influencers must reveal where their posts and placements are sponsored. Check out the AANA guidelines for influencers and brands that use influencers here.
Planning Your Social Media with Jen Evison
(undertaking Paul Goodsell’s presentation due to illness)
Jen stole the show with her caffeine fuelled effervesce and natural enthusiasm for the digital space was contagious.
She reminded us that rather than creating content for content’s sake (which can be frustrating, time consuming and exhausting), it’s crucial to discover— and do the necessary research— your customers’ pain points and then address them via content.
Social media is the cheapest form of advertising as opposed to direct mail, television, radio and print advertising in terms of reach. The cost for 1000 users is $2.50 whereas avenues such as direct mail is $57 for 1000 users (via Lyfe). In terms of ROI, social media is low cost and effective and should be a key consideration in your advertising strategy.
Content Hacks, Apps and Tools with Ryan Jones
In a very short amount of time, Ryan let us in on some industry secrets, apps and platforms that makes our jobs as a social media managers much, much easier. Since we’re constantly against the clock with the need to produce and disseminate content within a microsecond, some of these tools are handy for “on the go” content. He also shared with us some helpful tips on how to do great live content (hint: it’s all about great lighting!)
Make your images and quotes pop:
Whip together a quick video on the go:
More to play with:
Q and A with Mal Chia
After a fascinating insight into Mal’s time with Uber and the PR crisis that no one could have predicted during the time of the Sydney siege, Mal gave us some no nonsense advice on running your social media channels.
He reminded us of the rule of reciprocity and that social media is very much a two way street with genuine opportunity to humanise your brand and communication channels. This is particularly useful when communicating in times of crisis. Use empathy and a more human (as opposed to corporate) response to convey urgent and crucial messages during these intense and highly charged times.
Understanding your audiences is the key to social media success and targeting everyone simply does not work. Ensure you define and narrow your target audience to suit your niche and speak directly to them. Really invest time in those people who do care about your brand, not those that don’t.
Finally, test, analyse and optimise. Magic words!
‘It’s really f*cking time consuming to do it right, which is why so many people don’t do it right,' Mal Chia.
Social Media and the Law with Paul Gordon
If you’ve never heard Paul speak and you work in communications, you’re doing yourself a disservice. Paul is an Adelaide lawyer known to work closely with social media marketers and has specialised knowledge in the industry. Due to the newness of the industry, there are not many “Pauls” around and we are extra lucky that he is unendingly generous with this time and knowledge.
Copyright infringement can occur via social media livestreaming and most of the time, regramming through Instagram is contravening Copyright. Instagram has even stated this in their terms and conditions. To avoid this, you need to seek explicit written permission from the content creator or create your own content. The bad news? Yes, all memes not made by you are infringing copyright.
You’re generally okay with re-sharing content on Facebook and Twitter as they have inbuilt functions for sharing. If you’re unsure – just make your own content!
NB: obviously this is not legal advice, silly. But Paul is very approachable and knowledgeable, so don’t hesitate to get in touch if you need some legal help.
Feel like you missed out on a whole lot of job saving information? You probably did. Nevermind, there’s always next year! See you there.
You may be quick to disregard LinkedIn, especially if you don’t work in the corporate world or aren’t job seeking. But the professional business networking site, which has been around for fifteen years (yes, longer than Facebook!), has over 500 million users 4.2 monthly users in Australia alone—and shouldn’t be underestimated as a great marketing tool. In fact, Huffington Post suggests it may be the Most Powerful Marketing Tool of the 21st Century.
LinkedIn is important for a number of reasons. Not only is it an online resume, Facebook-adjacent, forum and a recruitment database all rolled into one but your peers, clients and coworkers can endorse your skills and write recommendations for you. And we know how great social proof is for your personal and professional branding.
'46% of online adults who have graduated from college are LinkedIn users, compared with just 9% of online adults with a high school diploma or less,' (Pew Research Center, 2015).
It’s also an easy way to let people know about your industry/work experience, knowledge and expertise. Rather than having to send people your complete resume, you can just share the URL to your LinkedIn profile with them this makes it much easier for sharing in other areas too, such as in your email signature, business card, other social media platforms, marketing collateral and so on.
Why is LinkedIn important for you?
How to maximise your profile:
‘You’re seven times more likely to have your profile viewed if you have [a headshot]. Like a house that’s on sale, the assumption is that if there’s no photo, something’s wrong.”
How to write a great Linkedin profile summary
How many times should you post on LinkedIn?
Studies suggest once per day is best, with ultimate posting time between 10am and 11am. Social media app, Buffer, suggests once per day at 8:14am and not on weekends. Experts say that posting less than twice a week is not advisable.
‘The goal is to be consistently visible and valuable. It’s not about selling. You need to educate and provide useful information.’
What to avoid:
Remember: it’s a professional networking site not a social networking site such as Facebook, so keep it completely professional.
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